Frequently Asked Questions About Our Terms
You must be at least the legal age of majority in your jurisdiction where local law permits. You need a valid email address, mobile phone number, and one of our accepted payment methods — DANA, OVO, GoPay, QRIS or bank transfer. Eligibility depends on local law and your region.
Violations such as using multiple accounts, providing false information, cheating, or harassment may result in account suspension or permanent closure. Funds in a closed account are returned via your original payment method, minus any pending disputes or confirmed losses from breach.
Yes, you can request closure anytime from your account settings or by contacting support. We process closure within 48 hours and return any available balance to your linked payment method. Closed accounts cannot be reopened; you must create a new one if you wish to return.
Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute. Bank transfers may take one to three business days depending on your bank. Withdrawals are processed within 24 hours of approval and sent back to your original payment method.
We collect your name, email, phone, date of birth, address and payment details during signup. We also log your gameplay history, deposits, withdrawals and account activity. This data is kept for as long as your account is active and for seven years after closure for legal compliance.
You can update your email, phone number and password anytime from your account settings. Your legal name, date of birth and payment method are typically locked after signup for security; contact support if you need to change them with valid verification.
If you dispute a charge or game outcome, submit your claim via email with evidence — transaction ID, game round number or screenshots. We investigate within seven days and respond in writing. Unresolved disputes may be escalated to a third-party mediator where local law permits.
