Frequently Asked About Account Terms & Your Rights
Open a support ticket with your transaction ID and reason for the dispute. Our finance team reviews the payment gateway record and your account ledger, then responds with documentation and the outcome. If you deposited via DANA, OVO, GoPay or QRIS, we can also request reversal confirmation from the payment provider within 10 business days.
We retain your account data, deposits, withdrawals and game history for as long as your account is active plus 7 years after closure, where required by law. You can request deletion of non-essential personal data (e.g., marketing preferences) at any time; core transaction data is kept for compliance.
Yes. Submit a data access request via our email support channel. We provide a downloadable file containing your account details, transaction history, identity verification records and communication logs within 7 days, where local law permits.
We may suspend or close your account if we detect fraudulent activity, violation of our terms, or regulatory compliance concerns. We notify you of the reason via email and give you 30 days to dispute or request information about the decision through our support team.
We do not store your payment credentials on our servers. Each deposit is routed through encrypted third-party gateways that handle card and wallet data. Your account only stores the transaction reference and amount; the payment provider manages all sensitive data.
Log out immediately and contact our support team via live chat or email. We review your login history, freeze your account if needed, and investigate unauthorized transactions. Change your password once our team confirms the account is secure.
You can request permanent account closure via support. We close your account within 2 business days and retain transaction records for 7 years per legal requirements; core identity and activity data is deleted after that retention window, where local law permits.
